General Manager - Lancaster, PA - West Elm

Requisition Number: OT-13322
Area of Interest: Retail
Organization: Retail
Brand/Division: Outlet
Position Type: Full-time
discover your purpose...
Promote a sales culture by motivating & inspiring others to achieve individual & team goals. Manage Units Per Transaction, Average Transaction, Conversion & Sales Per Hour. Provide leadership by analyzing Week-to-Date, Month-to-Date, Year-to-Date sales & develops action plans to drive top line sales. Manage payroll budgets and P&L to ensure store's contribution is on target. Ensure the individual & collective skills of the team are utilized effectively, building a strong People-First culture. Prepare for future growth by identifying on-going personnel needs, actively recruiting & hiring top talent. Effectively manages store operations, ensuring consistent compliance.
who we are...
Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.
who you are...
Passionate about "owning your business" & always empowered to make decisions that best support business needs
Aligned with the business at all times & in tune with our product assortment in order to make selections
Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples
Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box
Proven success achieving results both independently & through others by fostering a spirit of teamwork
Risk-taker who is not afraid to go above & beyond to exceed a customers' expectations in order to close a sale
Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved
Loves to utilize critical-thinking in managing processes, routines & best practices to limit company exposure & loss
at west elm, you will...
Function as a Shopkeeper of your own retail store, by engaging with the local community both in-store & via social media, driving sales traffic & selecting product assortment aligned with your specific customer needs
Communicate regularly with your District Manager regarding inventory levels, markdowns, trends, best sellers & merchandising needs
Ensure the sales floor is adequately staffed from a sales & tactical perspective, providing world-class service
Analyze business trends & create, implement & communicate weekly plans to all associates
Develop Assistant Managers' sales-management skills including performing hourly reads, analyzing Units Per Transaction, Average Transaction, Conversion & Sales Per Hour & effectively increase staff productivity by team-selling & coaching in the moment
Ensure outreach & clientele programs are developed & consistently managed
Assess & manage personnel needs on an on-going basis & prepare for future growth by proactively recruiting top talent at all levels
Implement & manage ongoing programs to ensure staff is trained in product knowledge & operational systems
Identify future leaders & mentor them by creating action plans to improve skill sets & manage scope of job responsibilities
Manage & assess performance through consistent feedback, coaching & creating developmental plans & performance appraisals
Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
Ensure brand merchandising standards are maintained & that store is consistently replenished & organized
Ensure seasonal floor set implementation & seasonal merchandise updates are completed in a timely manner, through effective planning & business partnerships
Ensure markdowns are taken & necessary product moves/signage are completed within prescribed timeframes
Establish & maintain a safe work environment & ensures ongoing training & awareness
Ensure all company policies & procedures are consistently followed by Williams-Sonoma Inc. associates, vendors & suppliers
Manage & control payroll, supply levels, courier costs, cash control & correct billing/coding
Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution
Develop and execute strategy to drive sales and build customer loyalty through store programs including but not limited to; networking, culinary classes and events, credit card, gift registry and community outreach.
Model exemplary service and ensure managers perform effective floor supervision to drive sales while maintaining exceptional customer service and visual presentation.
Recognize and motivate associates to build loyal customer relationships.
Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
Prepare associates for increased levels of responsibility, using individual development plans and 'Division of Responsibility' assignments.
Maximize team and individual performance through consistent coaching and feedback using performance management processes.
Actively network, interview, select and on-board associates.
Build positive working relationships with store team, District Manager and brand partners to clarify priorities, share business insight and best practices.
Communicate openly to create an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload.
Assess store metrics and associate behaviors to identify strengths and opportunities to maximize store results.
Plan and delegate key initiatives. Collaborate with team to anticipate challenges and re-assess changing
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met including; workplace safety, risk management, merchandise management, and loss prevention.
what we're looking for...
4+ years as a retail store manager and/or multi-unit supervisor
Proven ability to manage staff to exceed sales goals while maintaining payroll budgets
Excellent ability to identify top talent, create teams & train, develop & retain great people
Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
Strong communication skills & ability to organize & lead a team to achieve sales goals
Proven ability to adapt quickly to ambiguity & allocate time to execute multiple tasks & changing priorities
Must be able to be mobile on the sales floor for extended periods of time
Availability to work closing shift a minimum of three times per week, inclusive of three Saturdays & two Sundays per month, in addition to annual inventory & entire holiday season (November through January)
Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
This role may require occasional overnight travel to support the needs of the business
bring your resume to life...
Does this sound like you? If so, please submit your resume, cover letter & any additional materials that will give us a peek into what would make you a strong leader on our team.
Empoyment/promotion into this role will be contingent on successful completion of a background check.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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